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Problems with "Year in sport - 2023"

mr_nuno
Mt. Kenya

Hi,

Anyone else having trouble with your "Year in sport - 2023"

Tried reinstalling the app, clearing data and cache. Running on a Samsung S22

Screenshot_20240102_103730_Strava.jpg

// Peter

 

 

1 ACCEPTED SOLUTION

DoubtLoaf
Strava
Strava

Thanks for reaching out to let us know about this trouble, Peter! There may be an issue with the Strava app installed on your device or the trouble might be due to data on your account.

Our first troubleshooting step is to re-install the Strava app in cases like this one, so it's good to know you have already performed that action. Additionally, we recommend trying both a WiFi and cellular connection to verify that your data connection is not preventing your Year in Sport from correctly downloading. If you use a VPN connection on your device, temporarily disabling that connection may have an effect as well.

If your Year in Sport issue is not resolved by re-installing the Strava app or testing your data connection, we invite you to submit a support ticket and someone from Strava Support will work with you directly to troubleshoot further.

---
Charles | Support Coordinator

View solution in original post

3 REPLIES 3

DoubtLoaf
Strava
Strava

Thanks for reaching out to let us know about this trouble, Peter! There may be an issue with the Strava app installed on your device or the trouble might be due to data on your account.

Our first troubleshooting step is to re-install the Strava app in cases like this one, so it's good to know you have already performed that action. Additionally, we recommend trying both a WiFi and cellular connection to verify that your data connection is not preventing your Year in Sport from correctly downloading. If you use a VPN connection on your device, temporarily disabling that connection may have an effect as well.

If your Year in Sport issue is not resolved by re-installing the Strava app or testing your data connection, we invite you to submit a support ticket and someone from Strava Support will work with you directly to troubleshoot further.

---
Charles | Support Coordinator

marioq59
Shkhara

I also have the same problem.

I have requested support with a ticket and am waiting for a response.

Hi-Ciao Mario

I updated the application and the problem is solved for me.
Ciao-Hi Mario
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