Hey @jhon32, 
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account settings, etc. 

I see that you have an open support ticket; #3012642. Our team will get back to you as quickly as possible. Thanks for your patience.

Hello,

I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates.

I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated.

Hello @Arginfl, 
Thanks for your post and sorry for the trouble! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3034284. Our team will get back to you as quickly as possible. Thanks for your patience.

We will be closing this post for comments; If you have a similar question please submit a support ticket and we will look into it.