The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.
09-11-2023 05:59 AM - last edited on 09-11-2023 10:54 AM by Jane
Hi everyone, I'm new here !
A friend of mine ran a race yesterday and unusually for the first time Strava added 1hr10mins to the recording ? She had switched the watch timing off after crossing the line - others running with her did not have this. She has a Garmin series 2 Venu watch, which she says just automatically links direct to Strava. I don't think she has Garmin connect (as I do as well) to see what that says. Any ideas, or how to rectify the mistake - she is a bit upset !
Hope someone can help -regards all
Solved! Go to Solution.
09-11-2023 10:53 AM
Hi @ShufflingFeet (great username by the way)
Sorry to hear about the problems your friend had with her run distance. She could try switching the distance stream which potentially may solve the issue. I've included detailed instructions for this below.
If that doesn't help, or there's no option to make that switch, please ask her to submit a support ticket and we'll be happy to work with her directly to troubleshoot.
In some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.
To swap your distance stream:
If you would like to revert the change, you can click the same link and click "Revert Distance".
For more information, see our article on How distance is calculated for your activity.
09-14-2023 08:41 AM
Thank you so much for the info - will go through the process described - hope is useful to anyone else too !
09-14-2023 08:41 AM
Thank you so much for the info - will go through the process described - hope is useful to anyone else too !
09-11-2023 10:53 AM
Hi @ShufflingFeet (great username by the way)
Sorry to hear about the problems your friend had with her run distance. She could try switching the distance stream which potentially may solve the issue. I've included detailed instructions for this below.
If that doesn't help, or there's no option to make that switch, please ask her to submit a support ticket and we'll be happy to work with her directly to troubleshoot.
In some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.
To swap your distance stream:
If you would like to revert the change, you can click the same link and click "Revert Distance".
For more information, see our article on How distance is calculated for your activity.
Welcome to the Community - here is your guide to help you get started!