Subscription Issues

[MoreTruk]

I purchased an annual subscription through Apple, but it's not showing up on my account. Additionally, I was charged immediately without the 30-day trial. I've sent a message to support with ticket #2989667 but haven't received a response. Could you help me? Please.

Thank you, Morena

[Scout · Accepted solution]

Hey @MoreTruk. 
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access and analyze personal activity or account data. I see that you have an open support ticket; #2989666. Our team will get back to you as quickly as possible. Thanks for your patience.