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Trouble with email and contacting support

  • 3 January 2024
  • 1 reply
  • 5 views

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I purchased an annual subscription yesterday but used the incorrect email address. 

I also need to change my email address but I do not have access to this email and cannot remember the password.

I've logged two tickets with support but haven't heard anything back. Any ideas welcome!

All the best,
Dee

Best answer by Jane

Hello @Deeryan10 

Thanks for posting about this.  Strava Support will be able to help you resolve this issue.  They are working hard to get back to everyone as quickly as possible - please be patient and someone will be in touch. 

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Jane
Community Manager
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  • Community Manager
  • January 5, 2024

Hello @Deeryan10 

Thanks for posting about this.  Strava Support will be able to help you resolve this issue.  They are working hard to get back to everyone as quickly as possible - please be patient and someone will be in touch. 


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