Trouble with email and contacting support

[Deeryan10]

I purchased an annual subscription yesterday but used the incorrect email address. 

I also need to change my email address but I do not have access to this email and cannot remember the password.

I've logged two tickets with support but haven't heard anything back. Any ideas welcome!

All the best,
Dee

[Jane · Accepted solution]

Hello @Deeryan10 

Thanks for posting about this.  Strava Support will be able to help you resolve this issue.  They are working hard to get back to everyone as quickly as possible - please be patient and someone will be in touch.