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Error 403

Mt. Kenya
I'm currently in the process of building a website for a charitable organization that hosts cycling events to support various causes. Our participants pledge to ride a specific distance within a month and receive donations to aid them in achieving their targets. As a feature of our platform, we're integrating the Strava API, enabling users to link their profiles and monitor their progress towards their cycling challenges.
However, I encountered an issue during testing:
'Error 403: Limit of connected athletes exceeded. This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for instructions on how to request a quota increase.'
I was just wonder how to request an increase in the number of athletes allowed to connect to our application. I have already submitted our application to the Strava Developer Program and have emailed the Strava developer support but have not got a response from either.