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Accidental account deletion

Kisomorrison
Mt. Kenya

I accidentally deleted my account. The email said it can’t be undone but PLEASE tell me someone can undo it and save all my history!! 💔🤯

1 ACCEPTED SOLUTION

Soren
Denali

Hey there, thanks for reaching out. I'm really sorry to hear your account has been deleted. Unfortunately, there is no way to restore deleted accounts. Did you have any of your activities backed up? Prior to deletion you have the option to request a download of all your data and are prompted to check the box to confirm that you’ve already downloaded your data or you do not wish to download your data. So if you did download it, then you could upload your files to a new account.

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1 REPLY 1

Soren
Denali

Hey there, thanks for reaching out. I'm really sorry to hear your account has been deleted. Unfortunately, there is no way to restore deleted accounts. Did you have any of your activities backed up? Prior to deletion you have the option to request a download of all your data and are prompted to check the box to confirm that you’ve already downloaded your data or you do not wish to download your data. So if you did download it, then you could upload your files to a new account.

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