This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
Community Hub Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Apple Watch didn't record Swim distance or save time

Go to solution
STL
Mt. Kenya

‎02-26-2023 09:27 AM - last edited on ‎02-27-2023 05:51 AM by Moderator Moderator

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?

Labels:
1 ACCEPTED SOLUTION

Go to solution
Jane
Moderator Moderator
Moderator

‎02-28-2023 12:56 PM

Hi @STL and @danielfc 

Sorry to hear of the issue recording distance.  I'm going to ask both of you to please submit a support ticket and we’ll be happy to investigate further.  Thank you.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

0 Kudos
20 REPLIES 20

Go to solution
danielfc
Mt. Kenya

‎02-26-2023 06:20 PM

Same thing happened to me today.

0 Kudos
Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings

Copyright © 2024 Khoros, LLC