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Apple Watch didn't record Swim distance or save time

Mt. Kenya

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?


Moderator Moderator

Hi @STL and @danielfc 

Sorry to hear of the issue recording distance.  I'm going to ask both of you to please submit a support ticket and we’ll be happy to investigate further.  Thank you.

Jane (she/her)
STRAVA | Community Hub Team

View solution in original post



I also faced the same issue with my apple watch during swimming. Now got a lot of positive recommendations from your comment section. Thanks for posting, I was struggling a bit due to this issue. 

Mt. Kenya

my apple watch 8 when i first bought last year tracked open water swim distances and then a few months ago just stopped tracking distance and only time now. Very Very frustrating

Mine did the same at the start of this year, have checked all updates, deleted and re downloaded the app and it’s still not working. 
did you manage to fix yours? 

Nope very annoying that's for sure

No fix yet, I’m just using the workout app on the Apple Watch. It works for outdoor and pool swims but is very inaccurate, chops about 10% off outdoor distance and typically misses 2 whole laps on a pool swim. I haven’t tried using Strava on a pool swim yet. 

Mt. Kenya

Experienced the same issue today, just wondering if you got a solution?

Mt. Kenya

The same happened to me on my Apple Watch 8. Started a Swim activity on Strava, during the activity it was tracking the time but not the distance. After the activity got pushed on my feed, I see it shows 0 minutes moving time (while in reality I swam 1h 22m) and no distance. Only the heart rate is correct. 
Looks lame 👎

Mt. Kenya

Same here. Only time and calories. No heart rate. No distance. What’s up?

I submitted a support ticket and the reply was basically “tough luck, Strava doesn’t do this.” The Apple Watch workout app DOES track indoor swims, so you can use that, but the Strava app doesn’t track indoor swims.