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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Can't use Strava after deleting Facebook...

timraj
Mt. Kenya

My old Strava account was linked to Facebook (log in with FB). I deleted my FB account and now whenever I open the iOS app I get an error message reading: "Your access to the Strava platform has been suspended."

Deleting the app and re-installing doesn't change anything. Accessing settings in the app leads to a black screen.

I'm okay if the account is gone and data is lost--what I'm more concerned about is being able to still use the app! Right now it is in a state where I can't log in with any account.

Note: the account I'm using to create this thread is unrelated to the issue.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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