06-04-2024 05:54 AM - last edited on 06-12-2024 01:18 PM by Jane
I've had 2 issues with activities syncing to my strava/phone when returning home. Have tried doing a small activity to see if it triggers it to sync but still nothing. Any ideas please?
Solved! Go to Solution.
06-12-2024 01:17 PM
Hello @BenWest89
Sorry to hear about the syncing issues and thanks for the post.
Can you please try resyncing the activities?
If an activity fails to sync to your Strava account, please ensure you do not have any duplicate recordings. You will need to delete any activities that are already on your account for that date/time. If this is not the case, please send us a photo of the activity that is failing to sync and any error messages you may see.
Let me know if that helps.
06-12-2024 01:17 PM
Hello @BenWest89
Sorry to hear about the syncing issues and thanks for the post.
Can you please try resyncing the activities?
If an activity fails to sync to your Strava account, please ensure you do not have any duplicate recordings. You will need to delete any activities that are already on your account for that date/time. If this is not the case, please send us a photo of the activity that is failing to sync and any error messages you may see.
Let me know if that helps.
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