10-17-2023
01:54 PM
- last edited on
10-18-2023
07:39 AM
by
Jane
I have a problem with my Garmin heart rate monitor (HRM Dual) that connects to Strava but not showing heart rate. Started when changed to new phone: Google Pixel 8 Pro with Android 14, have allowed evertyhing, i think.. HRM Sensor works fine in my Garmin 530 unit
Solved! Go to Solution.
10-18-2023 07:39 AM
Hello @PatrikO
Sorry to hear of the issue. Could you work through the troubleshooting steps below and let me know the results. Apologies if you've already tried some of these:
Thanks and let us know if any of these seem to solve the issue.
01-10-2024 06:51 AM
After researching the HR Connection problem for the past 4 hours. I finally found the solution in an iphone thread from 2021. HRM Dual when actually connected over the bluetooth interface of android, it somehow stops to work with all the apps.
The only way to restore the functionality was to completely reset the wifi and bluetooth of your phone. (Search for reset bluetooth in the settings.) Forgetting the device only doesn't work.
08-15-2024 03:32 AM
The only way to restore the functionality was to completely reset the wifi and bluetooth of your phone. (Search for reset bluetooth in the settings.) Forgetting the device only doesn't work. I WILL ACCEPT ISOTONIC FOR HELP 😄
07-31-2024 03:16 PM
Hi all, @Jane
Are you able to forward this to the bug/check list for the Android app or is it somehow possible to open another way of bug report?
I'm having the same problem and it doesn't look like a solution to every time reset Bluetooth and WiFi because of a sensor bug in Strava app, potentially with Android 14 or Pixel 8 Pro device-
F.Y.I. I'm also using Garmin HRM Dual with Pixel 8 Pro. On the first try it worked for me and in Strava on other devices with Android 13 it still works without a problem.
01-06-2024 09:49 PM
Any new solutions? I am having the same issue and can't find anything that works. It worked fine yesterday now It won't read out any hr.
01-17-2024 01:17 AM
Thanx! Made a reset of bluetooth & wifi settings on my Pixel 8 Pro device, connected to Garmin Hrm again and it works!
01-17-2024 01:42 AM
Unfortunally just worked once after reset. Having closed the Strava app, opened it again it is just connected, not showing HR. Restarted phone but it is not working
01-10-2024 06:51 AM
After researching the HR Connection problem for the past 4 hours. I finally found the solution in an iphone thread from 2021. HRM Dual when actually connected over the bluetooth interface of android, it somehow stops to work with all the apps.
The only way to restore the functionality was to completely reset the wifi and bluetooth of your phone. (Search for reset bluetooth in the settings.) Forgetting the device only doesn't work.
10-18-2023 07:39 AM
Hello @PatrikO
Sorry to hear of the issue. Could you work through the troubleshooting steps below and let me know the results. Apologies if you've already tried some of these:
Thanks and let us know if any of these seem to solve the issue.
07-31-2024 04:20 PM
@Jane Nothing has worked, and it looks like it is not working for anyone else on this thread. I stopped my Strava subscription/let it expire because I am frustrated there is no fix. let me know when you get it fixed and I'll consider getting back on.
05-17-2024 12:06 PM
Hello, I have just bought a Garmin Dual HRM. The sensor is paired to my iPhone, but Strava does not see it. I reset all settings on my iPhone, as described in this thread, but the HRM still does not pop up in the available sensors. Is there any solution?
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