garmin hrm-dual will no longer connect

[sonjap]

My garmin hrm-dual stopped showing heart rate on strava.  I unpaired it but tried to pair again and it’s not showing up.  Have tried pairing it to strava on 3 different devices no luck.  It’s only6 month old. Is it still supported with strava?

[Scout · Accepted solution]

Hey @sonjap,

 
Thanks for your post and sorry for the trouble. Could you please try following the steps below to see if one of them resolves the issue?

1. Could you please ensure the device can first broadcast as a Bluetooth heart rate monitor? If it cannot broadcast as a monitor, we would not be able to detect it under the new settings. Some devices may have a broadcast mode you need to turn on or enable from within its own settings.
2. Please also ensure that the Bluetooth monitor is not connected to other services like Garmin Connect or Wahoo Fitness. You may need to enter the app settings of the other services to unpair the Bluetooth device so it can be paired to the Strava mobile application*. Bluetooth monitors normally may only connect to a single service on your device at a time.
   *If your device is still detected or being picked up in another service while you're trying to pair to the Strava mobile application, the Bluetooth monitor has not yet been properly disconnected from the other services.  
3. If you're still experiencing issues, please try "unpairing" the Bluetooth monitor from your mobile device completely by following the instructions for your device below:
   -Android
   -iPhone
4. Once unpaired, please try pairing the Bluetooth monitor to your phone again and connecting it within the Strava mobile application. You will want to ensure the Strava mobile application is on the latest version.

 
You can learn more about pairing a Bluetooth device on our support page here:
https://support.strava.com/hc/en-us/articles/360049550432

If this doesn't resolve the issue, please let me know.