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Gps disconnects from phone

Bryanroberts
Mt. Kenya

My gps tracking disconnects from phone during hike unless tracking screen is always on. This started happening recently.

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @Bryanroberts 

Thanks for your post and sorry to hear this is happening. You don't mention if you're using Android or IOS.

If you're using an Android phone:

There are a few possible culprits and some of them are unique to the make/model of Android, so please check the following:

  • Find your phone's location settings and make sure that you are using the option that allows for the best GPS performance/accuracy.
     
  • Find and disable your phone's battery saver settings. These are typically located in Settings > Battery > Battery Saver. 
     
  • If your phone has a battery management mode, please turn it to "off" instead of "medium" or "high".

If you're using an iPhone:

Please perform a GPS reset on your device:

GPS reset instructions:

1. Close all open apps on your phone.
2. Then go into settings and turn on airplane mode.
3. Next, go to settings > general > reset and choose reset network settings (you will need to re-enter your wifi passwords!)
4. Once your phone has reset, go to settings > location services. Turn this setting off and then on again.
5. Finally, go to settings > privacy > location services > system services and turn setting time zone OFF.

Lastly, on either type of phone, it may help to get give your GPS signal more time to lock in before beginning the recording. Navigate to the start menu and ensure you have a direct line of sight to the sky (avoid being next to tall buildings or other obstructions). Give your phone more time than usual to lock in a signal before you begin recording/moving.

Let us know if this helps resolve the situation.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

Hello @Bryanroberts 

Thanks for your post and sorry to hear this is happening. You don't mention if you're using Android or IOS.

If you're using an Android phone:

There are a few possible culprits and some of them are unique to the make/model of Android, so please check the following:

  • Find your phone's location settings and make sure that you are using the option that allows for the best GPS performance/accuracy.
     
  • Find and disable your phone's battery saver settings. These are typically located in Settings > Battery > Battery Saver. 
     
  • If your phone has a battery management mode, please turn it to "off" instead of "medium" or "high".

If you're using an iPhone:

Please perform a GPS reset on your device:

GPS reset instructions:

1. Close all open apps on your phone.
2. Then go into settings and turn on airplane mode.
3. Next, go to settings > general > reset and choose reset network settings (you will need to re-enter your wifi passwords!)
4. Once your phone has reset, go to settings > location services. Turn this setting off and then on again.
5. Finally, go to settings > privacy > location services > system services and turn setting time zone OFF.

Lastly, on either type of phone, it may help to get give your GPS signal more time to lock in before beginning the recording. Navigate to the start menu and ensure you have a direct line of sight to the sky (avoid being next to tall buildings or other obstructions). Give your phone more time than usual to lock in a signal before you begin recording/moving.

Let us know if this helps resolve the situation.


Jane (she/her)
STRAVA | Community Hub Team