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Heart rate data problem also

ACollie
Mt. Kenya
 
1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @ACollie
Thanks for your post. Can you check that you have granted Strava consent to process and store your health-related data which includes heart rate data. If you'd like Strava to collect and process health data for future activities you can change your permission settings before your next upload. You may need to double check that you have entered your Date of Birth on your account as well. Please go ahead and update your account information on your profile settings page: https://www.strava.com/settings/profile. If you are under 16, you will be unable to approve health permissions as this time.
 
Unfortunately, our team won't be able to add health-related data back to any activities uploaded while Strava did not have permission to store this data. 

 If you still have issues after trying the above, please submit a support ticket and our team can further investigate. 
 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

Hey @ACollie
Thanks for your post. Can you check that you have granted Strava consent to process and store your health-related data which includes heart rate data. If you'd like Strava to collect and process health data for future activities you can change your permission settings before your next upload. You may need to double check that you have entered your Date of Birth on your account as well. Please go ahead and update your account information on your profile settings page: https://www.strava.com/settings/profile. If you are under 16, you will be unable to approve health permissions as this time.
 
Unfortunately, our team won't be able to add health-related data back to any activities uploaded while Strava did not have permission to store this data. 

 If you still have issues after trying the above, please submit a support ticket and our team can further investigate. 
 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

ACollie
Mt. Kenya

Heart rate data not showing on Strava for walking events. Is OK for cycling. And yet it is being forwarded to my associated apps that are forwarded by the strava account.