Mi Band 7 is not recognized as heart rate sensor in Strava mobile app

[aivarouskaya]

Hello team,
I have Mi band 7 and Mi Fitness app (+Zepp app) on my iphone 14 Pro. Strava has authorised access. Yet, when I start a run and click on the Strava Heart icon it cannot find my Mi Band 7 and so my heart rate is not recorded with my run data.

Can you please help me resolve this issue?

Thanks, Alena

[Scout · Accepted solution]

Hey @aivarouskaya,
Thanks for your post. We're going to send this order to our Support team so they can take a look at your account and try to figure out what's going on. If you have a similar question please submit a support ticket and we will investigate further.