cancel
Showing results for 
Search instead for 
Did you mean: 

Mi Fitness does not synchronize training results to Strava

tigerflame
Mt. Kenya

I use Mi Band 8 global version and Mi Fitness app, workout results do not sync with Strava when started on Mi Fitness app, but it can sync when started on Mi Band 8.
How to fix?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @tigerflame
Thank for your post. There are a few reasons why your device may not be syncing to Strava.

  • Your device may not be connected to the phone via Bluetooth.
  • Your device may have been disconnected from Strava.
  • Bad data coverage areas can cause sync issues.

To check if your device is connected to the phone via Bluetooth, for Android, go to Settings > Connections > Bluetooth and look for your device. For iOS, go to Settings > Bluetooth and under My devices look for your device.
 
To check permissions, on your phone, go to Settings > Applications. Check the permissions section of each app (Strava and Mi Fitness) to ensure all permissions have been granted.
 
Check your data coverage area, both Strava and Mi Fitness need an active internet connection to load, refresh or sync data between them. If syncing fails, check you are in a good data coverage area.
 
Confirm you have authorized Strava to sync with Mi Fitness. To do this,
Go to Profile > Connected apps. 
 
Make sure you have toggled the on switch for Strava. You will be asked to authorize the connection between the two devices. Use your Strava login to authorize the connection.
 
If you are still having issues syncing we encourage you to reach out to Mi Fitness support directly.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @tigerflame
Thank for your post. There are a few reasons why your device may not be syncing to Strava.

  • Your device may not be connected to the phone via Bluetooth.
  • Your device may have been disconnected from Strava.
  • Bad data coverage areas can cause sync issues.

To check if your device is connected to the phone via Bluetooth, for Android, go to Settings > Connections > Bluetooth and look for your device. For iOS, go to Settings > Bluetooth and under My devices look for your device.
 
To check permissions, on your phone, go to Settings > Applications. Check the permissions section of each app (Strava and Mi Fitness) to ensure all permissions have been granted.
 
Check your data coverage area, both Strava and Mi Fitness need an active internet connection to load, refresh or sync data between them. If syncing fails, check you are in a good data coverage area.
 
Confirm you have authorized Strava to sync with Mi Fitness. To do this,
Go to Profile > Connected apps. 
 
Make sure you have toggled the on switch for Strava. You will be asked to authorize the connection between the two devices. Use your Strava login to authorize the connection.
 
If you are still having issues syncing we encourage you to reach out to Mi Fitness support directly.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings