New phone

[Former Member]

I have just changed phone from an iPhone SE to an iPhone 15. None of my new activities are showing and I am not following any of my friends. It looks like I have to refollow people to get them to appear in my activity feed. The last time that a recorded activity is on my account is January 2021, there is nothing recorded since then, and I regularly exercise so there are hundreds of activities missing.

It’s clearly the switching of phones, old to new, but even after logging out of my other device I am not seeing any of my data 

[Scout · Accepted solution]

Hey @Former Member, 
Thanks for your post and sorry for the trouble. What you're describing is often caused by having duplicate Strava accounts. I recommend signing out of Strava and signing back in, making sure to sign in with the email address you used to set up your active Strava account.

If that doesn't help, please submit a support ticket and someone from our Support Team will be able to assist you with this.

[Jan_Mantau]

You are using an older Strava account on the new phone then. I hope you know the regular account data.