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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

No content on PC

DebbieW
Mt. Kenya

Has anyone had experience of content not showing on a PC? We can see all the drop down options such as activities and profile but then when the option is clicked there is a blank page. It’s only the one PC but it worked until a couple of weeks ago. We haven’t changed anything on the PC.It works with both our profiles on other devices such as iPad and laptop. Any thoughts please?

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

7 REPLIES 7

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

Hello, I have experienced the same problem and discovered it is caused by adBlocker. When I disable adBlocker on strava it seems to be working fine.😉

Jane
Moderator Moderator
Moderator

Hi @DebbieW 

Thanks for giving that a try.   Please check and make sure you are using one of Strava's supported browsers.  If you're not, please switch to a supported browser.  If you are, please try a different browser.  That will help us determine if this issue is browser related.  Thanks so much.


Jane (she/her)
STRAVA | Community Hub Team

Hello yes we are using a supported browser google chrome. This is what we use on the laptop too which displays all the information - its a really weird one 

Did you try do disable all AddOns on that browser? Maybe there is some ad blocking or script blocking at play.

Jane
Moderator Moderator
Moderator

Hello @DebbieW 

Thanks for posting about this.  One thing that can cause this is if you accidentally signed into a duplicate/empty Strava account.  I would recommend signing out of Strava on the PC and then sign back in, being sure to sign in using the email address and password that you're using everywhere else.  Please give that a try and let us know the results. 


Jane (she/her)
STRAVA | Community Hub Team

Hello Jane, thank you for your reply. We have done that and nothing changed so we still have the problem. Debbie