Peloton/Strava

[CRM]

I am trying to connect my peloton account to Strava but it says my Strava is connected to another peloton user..

I have disabled everything connected on Strava to Peloton but i have no idea how to reset this!

[Jane · Accepted solution]

Hello @CRM 

Thanks for posting about this.  It's a common issue and is almost always caused because you've created two peloton accounts - which is causing the error.  This is easy to do, especially if you've previously signed into Peloton at a gym or hotel.
 
You will need to find your original Peloton username and account to deauthorize the connection. 
 
Log back into that Peloton account on your bike and deauthorize Strava.

Logout, then back into the account you wish to connect to Strava and repeat the same connection process.
 
I hope this helps. Please let me know if you have any questions.