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Problem uploading media - "Processing Media. Tap to see progress"

gwesleyr
Shkhara

For the last month, rarely can I upload images without seeing this message:
"Processing Media. Tap to see progress"

When it happens, I can see broken images, tag one as the highlight, but they do not appear in the app or browser.  The "processing" message never goes away.  I've tried waiting to save the activity until the spinner stops (indicating a completed upload) but it never does.

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello,

Thanks for everyone who's posted about this.  We've seen some reports of this behavior from Athletes who are using iFit or Wahoo Systems.  If you're still experiencing this issue, please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

24 REPLIES 24

anerzd
Mt. Kenya

Same issue for me. Started some weeks ago, and have it when used both android phone and Iphone. 
Only when uploading activity from Wahoo Element Bolt, not from my garmin vivoactive 4

Alsajosora
Mt. Kenya

"For the last month, rarely can I upload images without seeing this message:
"Processing Media. Tap to see progress""

Have exactly this.

I'm running Android 13 and have the latest firmware on my Elemnt Bolt (V2). It doesn't matter about the network because it does it whether I upload at home, work or the in-laws!!!

It "DOES" appear to be an issue with wahoo (Bolt V2 & Elemnt Rival) because I do not get this issue with my Karoo 2.

feligato
Mt. Kenya

Same situation here on iOS 17 and thinking from a Wahoo Bolt, I opened a support ticket, hope it helps

IMG_3757.jpeg

yaboiGrwd
Mt. Kenya

I’ve had the same except all of my activities have a “image processing” even before I upload images. Happened ever since I downloaded iOS 17 

Zerogme
Mt. Kenya

I’ve noticed the same issue. Workouts sync from Wahoo Elemnt app to Strava fine, but there’s always a ‘Processing Media’ alert at the top of the screen. When I tap it, I can see there’s a blank image (in my case grey, with no watermark). If I delete this, the alert goes away. I’ve not tried to upload an image myself, so I assume this would be something to do with Wahoo - a logo or something. But it never finishes processing. A bit annoying. Anything I can do to prevent this? Or is it just a bug?

Same issue for me

As an interim solution, if you edit the workout you will find a blank image file. Delete the blank image file and it no longer has the "processing media" banner.  With my next workout that this happens in, I will raise a ticket too.

This is happening on all workout uploads - using Wahoo Rival via the Wahoo Application on Android.

Edit: also applies to uploads from Wahoo Elemnt Roam v2

Thanks yeah that's what I've been doing. Bit of a pain tho, but that seems to be our only option at the moment!

Jane
Moderator Moderator
Moderator

Hello,

Thanks for everyone who's posted about this.  We've seen some reports of this behavior from Athletes who are using iFit or Wahoo Systems.  If you're still experiencing this issue, please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team