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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Recorded a full day of alpine skiing and only half was uploaded

Jamie_C
Mt. Kenya

 Hiya, I recorded a full day of alpine skiing from 10:00am to 6:50pm on my Apple Watch. I paused on my breaks and restarted when setting off again. When I finished the day I hit finished and done. When looking at the final upload it only counted 7 runs and 26km. I probably did twice the amount of that and can also see that the activity map hasn’t included some of the runs and lifts I travelled on. Im certain I hadn’t forgotten to start my watch, as the elapsed time was 7hrs but the uploaded is 3 hours less. I’m stumped. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Jamie_C
We're going to send this over to our Support team for review. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @Jamie_C
We're going to send this over to our Support team for review. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team