(RESOLVED) Strava not synching with Garmin Connect

[Simon9855]

I saw in the status page at 11am US Eastern that "Uploads from Garmin are currently delayed" https://status.strava.com/ but that message went away.

I have revoked and reconnected Garmin with Strava and vice versa, and attempted to upload test walk/runs to see if synching is working. It has not. 

[Simon9855 · Accepted solution]

cc: @JAM 

The test "treadmill" activity that I put into Garmin Connect about 20 minutes ago synched to Strava at approximately 12:30pm US Eastern 03 March 2024. The synchronization issue may be delayed, but it is effectively "resolved". However, the race I ran this morning did not sync to Strava. As a last resort, I manually uploaded the activity into Strava:

1. I went to the activity in Garmin Web Connect: https://connect.garmin.com/modern/activities 
2. I clicked the Cog wheel ⚙ and selected Export to TCX (Export Original could also work, but I didn't test it out)
3. I went to Strava and upload activity > File https://www.strava.com/upload/select 
4. After editing the activity, there's an orange button towards the bottom for saving activity.

I know how difficult and frustrating it is it to not find answers or workarounds when it comes to things that should automatically work. I hope this helps people who are trying to sync their Garmin activities to Strava.

[Simon9855 · Accepted solution]

@sds @tfmorris You may need to revoke permissions from Garmin and re-add it to sync with Strava:
1. Revoke access: https://www.strava.com/settings/apps
2. on the right hand side, you should see "Connect with Garmin"
3. Make sure data is shared from Garmin to Strava if that's the issue.
4. Manually add a test activity on Garmin using your device.

You can disconnect Strava from Garmin Connect Web but Garmin doesn't make it obvious where to re-add synching with Strava: https://connect.garmin.com/modern/settings/accountInformation

Once your test activity shows up on Strava, the synching is back to normal. However, in my experience, I did not get the original missing activity synch'ed. The workaround is for the specific missing activity after your synching issue is considered resolved. 

[codyschenk829]

still having issues syncing from garmin connect tonight, all status checks look okay as well. anyone else?

[Scout]

Hey @codyschenk829, 
Thanks for your post. I'm not aware of any current issues. If you need further assistance, please submit a support ticket and our team will take a look at your account and provide further assistance. 

[Scout · Accepted solution]

👋 Hi All!

Sorry for the trouble. We recently had an issue where we experienced syncing delays with Garmin and are currently backfilling our queues, therefore any missing activities are working to sync automatically.

If you still do not see your activity after 24 hours you can export the original from Garmin Connect and upload it to Strava from our upload page. If you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.

On Garmin:

1. On a computer, log into your Garmin Connect account. (https://connect.garmin.com/)
2. Use the left-hand toolbar to navigate to your "Activities" page.
3. Click on the activity that you need to export.
   You will be brought to the actual activity, not the list of activities. If you are still on the list of activities you will not see the correct export options.
4. Use the gear icon in the upper-right corner to view your export options.
5. Choose the format you wish to export. If your device records natively in .fit format, and you wish to export that version, use the "Export Original" option.
   If you do not see these export options, that means you are still on the activity list page. Please click on the activity and access the activity detail page that includes the map and full data of information.

The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.

On Strava:

1. Once you have your file saved on your computer, please open your Strava account.
2. Go to https://www.strava.com/upload/select to select the file and upload directly to Strava.

If you need further assistance, please submit a support ticket and our team will take a look at your account and provide further assistance. 

[Satyen4sk]

Same issues for last 2 weeks. No solution place. 

[smrunsns]

same...and Beacon also hasn't been working.

[Scout]

Hey @smrunsns, 
Thanks for your post. I am not aware of any issues with Beacon. Please try deleting and reinstalling the app to see if this resolves your issue: 

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
If this does not resolve your issue, please submit a support ticket and our support team can take a closer look at your account and provide further assistance. 

[prathameshjatar]

Today also it is not syncing.. when will issue be resolved??

[hossegor2024]

Just done a windsurf and its on garmin connect but still no transfer to Strava. Rouvy uploaded to Strava instantly yesterday. Now becoming a pain. Says on status page 'All Systems Operational'. Wonder if Strava even looks at these forums?!?

[HelaG]

Someone else in this forum said maybe this is a Garmin Connect issue, not a Strava issue. They said Garmin Connect is failing to push the information to Strava. I personally have no idea, but this kind of makes sense to me, especially if your Rouvy data is uploading immediately, but the Garmin Connect data isn't.