Samsung Health keeps disconnecting from Strava Service

[Jmmol]

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to time

This is very annoying and is reported by many users since 2021, someone can find a fix please?

Cheers!

[FrankX]

Same issue for me. 

[pedrolupo]

Hello, the same old-recurring-issue-with-no-fix-so-far here. I really don't know what communities are for other than checking suggestions for improvements or needed fixes, sending them to the developers and implementing them.
Lupo

[Jane · Accepted solution]

Hello @Jmmol  and @GravityMsc 

Thanks for your replies.  I'm going to ask you both to submit a ticket to our support Team so we can work directly with you.  

Please submit a support ticket and we’ll be happy to investigate further.

[Jmmol]

Yes that's exactly what's going on, Anyone from Strava has a solution or workaround? Thanks

[Jane]

Hello @Jmmol 

Thanks for posting about this.  Can you confirm that the workouts that are not syncing contain GPS data?  Indoor workouts or activities that do not contain GPS information will not push to Strava from Samsung Health. 

Another thing to check:

Check and confirm that you are using the most recent version of Strava and you have updated Samsung Health to the latest versions.

If you're still having problems after that, please go ahead and do a manual disconnect/reconnect:  Disconnect Strava from Samsung Health. On the Samsung Health App, go to Menu (the 3 lines top left) > Settings (gear icon) > Connected Services. Tap Strava and confirm to Disconnect. Once disconnected, go ahead and reconnect by following the directions on Samsung Health and confirming your account information.

Please let me know if any of that helps.

[GravityMsc]

Actually it is disconnected automatically from Samsung health after several days. We have to repeat to connect again and again.

The workouts could be synced when the two accounts keep connecting.

[parkie]

My wife and I have the exact same issue with it disconnecting automatically and having to reconnect. Very frustrating.

[tilted-shini]

Facing the same issue. Strava keeps disconnecting from Samsung Health