08-12-2022 06:44 AM
Hello.
I can upload photo and vidéo to my activities using wifi. But when I am using 4g mobile data, it is not working. It keep turning without uploading or progressing. Once I turn on wifi it works fine.
Has anyone the same issue?
Solved! Go to Solution.
08-12-2022 08:55 AM
Hi @Vianneybdx - I've had an issue like this in the past, it was due to the carrier (not the app). I think it depends on who your mobile provider is, how strong your signal is (how many bars of 4G), and if you may have hit some sort of cap/threshold for data transfer and are being throttled. (also, depending on the photo/video quality, could be quite a large file)
This may not sound terribly helpful, but my resolution was to upload the photos after the fact (when I was on wifi). This saved headaches (as well as potential data charges from mobile carrier).
08-12-2022 08:55 AM
Hi @Vianneybdx - I've had an issue like this in the past, it was due to the carrier (not the app). I think it depends on who your mobile provider is, how strong your signal is (how many bars of 4G), and if you may have hit some sort of cap/threshold for data transfer and are being throttled. (also, depending on the photo/video quality, could be quite a large file)
This may not sound terribly helpful, but my resolution was to upload the photos after the fact (when I was on wifi). This saved headaches (as well as potential data charges from mobile carrier).
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