Strava heart rate data problem

[MatijaLipovz]

Okay so ive had a problem for a long time with my heart rate data not showing on my posts altough everything is connected proprerly. And even on my garmin connect data is shown but on strava its not and ive checked my privacy setting and everything seem to be public so i dont know what could be wrong. If you got any suggestions please leave them in comments. Thank you.

[Jane · Accepted solution]

Hello @MatijaLipovz 

Thanks for posting about this.  

Can you check to see if you have granted Strava consent to process and store your health-related data which includes heart rate data. If you'd like Strava to collect and process health data for future activities you can change your permission settings before your next upload. Unfortunately, our team won't be able to add health-related data back to any activities uploaded while Strava did not have permission to store this data.

Please check and adjust those settings and let me know if that solves the problem.  

[neil1441]

I recently purchased a Yahoo Elemnt Rival.

Last Saturday data from a run synced automatically with Strava and HR info appeared in the Analysis. Today I used the Rival for a cycle activity. After automatic syncing with Strava, in place of HR info I get the link 'how to add your heart data'. I've verified that access is allowed for health related data. In Wahoo's Elemnt app the HR info displays correctly (I prefer the Strava version 🙂). I deleted the Strava activity and reloaded the cycle file to Strava from the Elemnt app - same outcome - HR info not displayed.

Any ideas?

[christin3]

I have this problem too, although it’s intermittent and seems to be only with runs. Four days ago it correctly logged my heart rate during my 2-hr run.  Today I did a walk, then a run, then a cooldown walk. It logged for the walks but not the run so clearly all the permissions are correct. I did all workouts using Apple Watch. This is a fairly recent problem

[NortheastAVV]

3 days ago Strava started to ignore HR data on my uploads.  The problem is there regardless of iPhone, Wahoo element or direct file- all with HR data present.  The permissions page mentioned by Jane (moderator) shows my HR data as permission denied.  I'm unable to correct this when selecting the 'allow' button, instead it loops back round to permissions denied.  If I try to upload a file directly it tells me at the upload stage HR data will not be present because of the permissions.   Why it started suddenly and why I can't change the permission is the issue? 

Thanks,

Problem solved, DOB issue that hides heart rate.

[MatijaLipovz]

Thank you very much when i tried it at firt it dint work it said permission denied even tho i allowed permission but when i tried it today it worked! Thank you very much for helping!