Strava Live Segments not Showing On Garmin Edge530

[Xaviervdv]

Strava Live Segments are not showing up on my Garmin Edge 530. When I look at the course map, I see the segments highlighted in green. But I never get the segment notification.. However all segments were starred and are synced with my Garmin (they are in the segments list). 

How can I fix this?

[Jane]

Hello!

Thanks for everyone who has posted on this thread and I can confirm this is still an open issue.  However there is a workaround you try:

First, please confirm that the segments list is appearing below the elevation graph when you view the Route page in Strava. Please try un-starring and re-starring the Route and then re-sync it to your device.

We are working directly with Garmin on a solution moving forward and appreciate your patience.  I'll provide updates here when I have them.  

[zs]

Thank you, Jane. Do you mean un-star and re-star the segment or the route? Does anything need to be done on the garmin device?

[Jane]

Hello @zs 

You'll want to un-star and re-star the route in question, then re-sync Strava to your Garmin device.

[Jane · Accepted solution]

Hello @Xaviervdv 

Thanks for posting about this and so sorry to hear the live segments aren't showing up.

Are you following a course/route when having this issue?  We are aware that when following a course on Garmin, Strava Live Segments will not be shown. We are working directly with Garmin on a solution moving forward and appreciate your patience.

[zs]

hello - is there an eta for this to work? It’s a key feature I like about Strava and why I am a premium subscriber. Thanks!

[Jan_Mantau]

This is clearly a problem on the Garmin side. If the Garmin device knows every starred segment but doesn't show it I don't think Strava can do anything about that.

[Jan_Mantau]

I just realised that this is a problem when following a Strava route on the Garmin device. Garmin expects that Strava incorporates the segments in the course and Strava doesn't do that anymore. So contrary to what I wrote the day before yesterday it's Stravas fault all along. Strava segments on Garmin without a loaded course work fine.

[zs]

Yes, I know this. There are hundreds of similar concerned garmin/Strava users who share this same issue. Searches on the garmin forum, Reddit, elsewhere all yield the same result. No answer or explanation why it stopped working, or if it will ever again. 

Having a Strava course and segments on a garmin device arguably brings the best experience for the user.