Strava on Samsung Watch now uploading to Strava

[DylanA]

I completed a 4km afternoon run today on my samsung watch using strava and it did not upload. There's no unsynced activities and I've tried logging out and back into strava on my phone and watch. I've also restarted both devices. How do I get this activity uploaded or is it gone forever.

[Jane · Accepted solution]

Hello @DylanA 

Thanks for your post and sorry to hear this. 

Can you please try resyncing the activity? Settings button on your watch > 'Tap to Sync' button.

You mentioned you're not seeing any unsynced activities so apologies if you've already tried this without success.

If the activity recording can't be found, here are a couple of workarounds you can consider to get credit for the activity:

1. Manual Activity: When GPS data didn't record or isn't available through a friend

You can create a manual activity to account for the lost mileage - although this won't count toward Strava Challenges and won't match to any segments. For more on this, please see our Help Center article for Uploading Manual Activities. 

2. Activity sharing: If you were with a friend who recorded the activity successfully:

You'll need to ask them to use the Add Friend button on their activity detail page which will allow them to share the activity with you. Once they've sent the invitation you can accept the copy of the activity as your own. If you accept the invitation, your friend's activity will appear on your Strava profile and feed as if it was your own. You will be grouped with the friend who invited you, the activity will count towards Challenges and Clubs you are a part of, and the activity will count towards your personal stats. The activity you are tagged in will not count towards segment leaderboards, running estimated best efforts and won't include heart, power, or cadence data. For more information on how this feature works please see our Help Center article: Inviting a Friend to Your Activity.

Let us know if you continue to have issues with future recordings.

[DylanA]

Thanks for the reply and suggestions, Jane. Appears the run is gone which isn't great but it recorded this mornings run so hopefully it doesn't happen again.