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BogeyBok · ‎09-11-2023

I have the band and Mi Fitness app on my iphone 11 Pro. Strava has authorised access . Yet when i start a run and click on the Strava Heart icon it cannot find my Smart Band 7 and so my heart rate is not recorded with my run data.

how to solve this ?

Scout · ‎09-12-2023

Hey @BogeyBok ,

We're going to send this over to our Support team so they can take a look at your account and try to figure this out. If you have a similar question please submit a support ticket and we will investigate further.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

Scout · ‎10-19-2023

Hi @afitbudimantoro,

If you have a similar question please submit a support ticket and we will investigate further.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout · ‎09-12-2023

Hey @BogeyBok ,

We're going to send this over to our Support team so they can take a look at your account and try to figure this out. If you have a similar question please submit a support ticket and we will investigate further.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

afitbudimantoro · ‎10-19-2023

how to solve this?

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Xiaomi Smart Band 7 connecting difficulty with Strava

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