Zwift to Strava Glitch

[StivToo]

Zwift Ride did not post correctly in Strava. Ride was interrupted by short power failure. Got everything back up and running. Zwift appeared to show that I was re-joining the interrupted ride and accrued mileage from there. When activity was ported to Strava it only shows mileage and history up to the power failure. Strava also shows a prompt on the activity record that reads "Processing media  tap to see progress" at the top. But it never changes or makes any progress. I tried to download the .fit file and upload manually but Strava indicates that it is a duplicate and does not overwrite the short distance file that was posted. Any ideas? THX

[Jane · Accepted solution]

Hello @StivToo 

Thanks for posting about this.  We'll need to take a look at your account and see what might be going on here.  

Please submit a support ticket and we’ll be happy to investigate further.