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jamieparkins
Shkhara
Status: Gathering Kudos

Big fan of the service so please just see this as some customer feedback that I wanted to share.

My annual subscription was recently auto renewed. Nice and easy. I received by email from PayPal the receipt as proof of purchase but nothing from Strava to verify this.

1. It would be nice for Strava to email me and tell me that my subscription is up for renewal

2. It would be nice to get an email confirming the successful renewal and be thanked. I'm investing my money in you. Treat me like a customer you're grateful for please.

A small thing, but things like that matter to me

Thanks

Jamie

1 Comment
Status changed to: Gathering Kudos
Jane
Strava
Strava

Hi Jamie,

Thanks for sharing your thoughts. I have moved your idea regarding Subscription renewals to our Feature Suggestion board, so that others can also vote on your idea. Feel free to edit it to fine tune any details and add a label or tags. We kindly ask that you review our Feature Suggestions guidelines, particularly the “What makes a good idea” section, to ensure that your ideas are clear, concise, and can reach as many others as possible.

Thank you for your contribution, we value your input.