Lost access to my account

[Kire]

Hello All, I hope to get answer here because Strava Support does not answer.

Yesterday evening I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.

Since then I have deleted the blank account, and after I tried logging in on the account I have had activity on, they still create new ones.

THis is the 3rd account from the same mail. I have a race on Sunday and need help and strava support are not responding

[Former Member]

Hello, I hope to get answer here because Strava Support does not answer.

Aalmost 3 weeks ago I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.
Hello to all ,

I had the same problem as Kire

In the new account my name is MohamadAli Chami , while the old one is Mohamad Ali El Chami, and both of them from the same email could logg just in the new account (the empty one) but not the new , and I asked a friend he told me that my account is still in his list of strava with the fotos and the activities the last one was 29 of abril 2024. 

I would appreciate anyu help and support 

[Scout]

Hey @Former Member, 
Thanks for your post. I took a look and I'm not seeing any support tickets from the email address you used for your Community Hub account. I also searched using the names provided above (Mohamad Ali El Chami & MohamadAli Chami) and we have no support tickets that include those names.
If you have a support ticket number, please let me know and I can check the status of your request.  Otherwise, please send an email to support@strava.zendesk.com and our support team will be able to further assist you. 

[Scout]

@Former Member, 
This is to confirm that you have submitted a support ticket (#2942140) to our team will do their best to respond to you as quickly as possible. Thank you for your patience!

[Scout · Accepted solution]

Hey @Kire, 
Thanks for your post and sorry for the login trouble you are having. Strava profiles can only use one email per account so an email address cannot be used to create multiple accounts. I took a look at your open support ticket, #2901405 and looking at the Athlete ID you sent over, it appears that you created one of your Strava accounts using Apple sign in; and because you chose to hide your email address from Strava, a proxy email address was used. 

Our Support Team will be able to help you resolve this issue; the Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. Please be patient and someone will get back to you as quickly as possible.

[Former Member]

Hello , I had the same problem as Kire and I hope you could solve it 

[Kire]

Hello Scout, thank you very much for your reply. YOu are the first that replied since my yesterdays emails. I really appreciate it. I got my account back, exactly as mentioned, apple ID. Thank you very much

[Scout]

Hey @Kire, 
Thanks for the update; glad you were able to get back into your account!