Most activities are missing from personal heatmap

[alexanto]

Hi all!

I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps.

I have chosen:

• All time
• All sports
• Include private activities

So I think all of them should be on the heatmap, but almost none of them are included, even some quite recent activities are missing

[Scout · Accepted solution]

Hey @D_F_ & @alexanto, 
Thanks for your posts and sorry for the trouble. It would be helpful to understand exactly which activities you believe are not appearing on your personal heatmaps. While we don't need a complete listing, 1-3 activity links could be helpful along with a screenshot or two illustrating what is seen on your end. For assistance linking to an activity, the following help article should guide you in the right direction: How to Get and Share Links From Strava
 
How to take a screenshot:
iPhone
Android
Apple Computer
Windows Computer
Apple Watch
 
You can then send an email directly to support@strava.zendesk.com with the screenshot(s) as well as link(s) to the missing activity(ies). Our support team will take a look at your account and try to figure out what's going on. 

[D_F_]

Hi,

Same kind of problem here, it appears that my personal heatmap isn't taking any activity from the last few months into account.

[Jane]

Hello @alexanto 

Sorry to hear that there's a problem. Can you confirm you are seeing this on the Web, the Mobile App, or both?

Thanks so much.

[Bryant]

Hey Alexanto,

Thank you for asking in the Hub. 
Can you double check if your location is updated within your profile settings?