11-10-2022 11:53 AM - last edited on 11-10-2022 12:45 PM by Jane
I looked at my power curve comparing 'All of 2022' to 'Last 6 weeks' and discovered that a ride that I did 10 days ago shows up in 'All of 2022' curve, but not in the 'Last 6 Weeks' curve. Is this a bug or is there some logical explanation for it?
Solved! Go to Solution.
02-03-2023 10:36 AM
Hello,
Apologies for the delayed response here. I've been checking into this and the issue resolution is still a work in progress. There is a workaround however, it's likely we can fix this issue on your accounts using an Admin Tool.
If it's still happening please submit a support ticket and we’ll be happy to help.
04-20-2024 02:31 AM
It still appears to be an issue with Zwift rides. The workaround unfortunately does not work with 'virtual rides'. I can't change the activity type for Zwift rides.
06-20-2023 01:41 PM
I am also having this issue, and can confirm this workaround was successful.
Hope the team can fix the underlying issue soon, but this is OK for the time being, thanks!
03-13-2023 03:39 PM
Hi Jane, thanks for posting the work around - first time i've seen this...and it works! will try on other rides, but chnaged to gravel ride and then back and hey presto....thanks, hope a more permanent solution is sorted asap.
03-14-2023 05:25 AM
Great! Thanks for letting us know that worked for you.
02-03-2023 10:36 AM
Hello,
Apologies for the delayed response here. I've been checking into this and the issue resolution is still a work in progress. There is a workaround however, it's likely we can fix this issue on your accounts using an Admin Tool.
If it's still happening please submit a support ticket and we’ll be happy to help.
02-22-2024 01:33 PM
STILL BROKEN - Strava. I used to praise you at conferences in front of hundreds of people, now I talk about this as another basket case study. Shameful CX and hopeless QA/QC on the most basic of features.
I can sort the code for you if you like. There are plenty of working scripts out there to process power data and funnily enough - they actually work!
02-22-2024 01:19 PM
Still broken for me, have been having this issue for over a year now.
I have emailed support and they have just said 'they are aware of the issue' but offered no help other than the workaround.
With subscriber cost going up, its ever more embarrassing that nobody seems to care enough to fix this bug.
02-05-2024 09:11 AM
Hi Jane, I wonder, will this power curve feature come back for running anytime soon?
Still missing it since it was removed after 2021…
01-23-2024 01:48 PM
Still not fixed for me as well.
This is absolutely horrendous. This topic shows that the problem has been known for more than a year now. All you did was label an answer which is not working as a solution. Why should I continue paying for something that is broken? And even worse, you do not even seem to care that one of the main selling points of a premium subscription is not working.
12-12-2023 03:42 PM
THIS HAS NOT BEEN SOLVED> PLEASE REMOVE THE 'Solved' label on the post and get an engineer to fix the bug @strava
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