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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

PR does not appear on my best run in 10k

Kebuku
Mt. Kenya

The PR badge does not appear on my best 10k run even though it is listed as the best effort. 

A9BDF7CF-4D02-433F-962C-4DE58B4F0609.png

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1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Kebuku
Thanks for the post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. Since this requires someone to look into your account, we're going to send this over to our Support team so they can take a look and see what's going on.

If you have a similar question please submit a support ticket and our support team will further investigate.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @Kebuku
Thanks for the post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. Since this requires someone to look into your account, we're going to send this over to our Support team so they can take a look and see what's going on.

If you have a similar question please submit a support ticket and our support team will further investigate.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team