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Answered

Rearranging photos results in duplication

  • November 30, 2022
  • 5 replies
  • 7 views

JS11
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It's great that uploaded activity photos in Strava web can now be rearranged. Problem is, each time I drag one photo and drop to another location, a duplicate of that photo appears. I end up having to select the duplicate photo and delete it, repeat for each duplicate.

Best answer by Jane

Hi @JS11 ,

Sorry to hear this problem has returned.  

Please submit a support ticket and we’ll be happy to investigate further.

5 replies

Jane
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  • Strava Alumni
  • November 30, 2022

Hi @JS11

Thanks for posting about this. I was just trying to recreate this issue and wasn't able to. I'm curious what web browser you're using and if you've had a chance to test it in a different browser. If it's still happening, please submit a support ticket and we’ll be happy to investigate further.


JS11
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  • Author
  • Hub Rookie
  • December 1, 2022

Hi Jane,

It was still happening on the latest Chrome, Windows 7 64-bit yesterday. I downloaded Opera to test this and there was no duplication. I then tried it again on Chrome and the duplication disappeared. Perhaps something was done since I reported it, it's all good now. I'll be sure to update here if the issue comes back.


Jane
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  • Strava Alumni
  • December 1, 2022

Hi @JS11

Thanks for letting us know!


JS11
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  • Author
  • Hub Rookie
  • December 9, 2022

Problem has returned on Chrome Version 108.0.5359.98 (Official Build) (64-bit). This time more than one copy of the image being moved gets created. I cannot reproduce this problem in Opera.


Jane
Forum|alt.badge.img+29
  • Strava Alumni
  • Answer
  • December 12, 2022

Hi @JS11 ,

Sorry to hear this problem has returned.  

Please submit a support ticket and we’ll be happy to investigate further.