Segment efforts recorded, but missing from leaderboards ....

[mattbarton]

Just wondering if this is a known bug ...   (hi, I'm a subscriber, btw, have been for many years. hello)

So, there are (running) segments I complete on a very regular basis. For some of these segments, I get segment efforts recorded on my activity, but when I view the leaderboards for the segment, I'm not there at all - in fact the leaderboard says at the bottom (on mobile) "Tackle this segment to compete for the crown" as if I've never completed it at all.

Many segments I complete, even on the same activity are just fine, my effort is recorded, and I'm on the leaderboard (somewhere near the bottom usually).

Here's an example ... an activity from today, where I got a PR on a segment, but when I look at the leaderboard, I'm not there. There isn't even a "today" leaderboard. 

Covering the basics - yes, the activity privacy setting is for Visible to "Everyone", and yes, I've tried using the "refresh segment efforts" link against the segment - it hasn't helped.

[Jane]

Hi MattBarton,

Thanks for posting about this.  Checking your map visibility settings is a good next step.  If you still need assistance after that, please submit a support ticket and we’ll be happy to investigate further.

[NathanT]

I have the same issue, but is definitely not privacy related. can you please advise.

[Jane]

Hi Nathan,

That can happen if the segment starts or ends within a hidden portion of your activity.  I would recommend double checking your map visibility settings for that activity.  

If that's not the cause of this, please submit a support ticket and we’ll be happy to investigate further.

[eric · Accepted solution]

Hey @mattbarton ! I looked up your activity here

https://www.strava.com/activities/7608163180/segments

The "Up through the park" segment does not appear on the public version of your activity, and the map shows you started the run halfway through that segment. 

So I'm thinking you're using map privacy controls:

https://support.strava.com/hc/en-us/articles/115000173384-Edit-Map-Visibility

So strava shows you the segment, but does not put your effort on the leaderboard because that would be a clue to where you started your run. So I think you would either need to unhide the map, or in the future start your run at a different point so part of the segment is not hidden.

Please click Accept Solution if that worked 🤠

[akelsaman]

Hello Eric,

I’m facing the same issue on segment “A.ELSaman Sherouq 3 Suez”

I should be the 4th in the leaderboard

https://strava.app.link/j3kn8uBn6Ab
Ride is visible to everyone

and I clicked “refresh my results”

  

[mattbarton]

Yep! It's privacy zones, and I am an idiot for not realising. Thanks so much, that had been bugging me