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Strava iOS App Activities Not Showing Images


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Seeing a really odd issue over the last few days. All activities in my feed - including my own - are not displaying any images (map, photos) other than video. Everything is fine when I logon via a browser. I have tried logging out and back in again, deleting and reinstalling the app, but nothing seems to be working. I’ve also checked my security settings just in case - no change. Any ideas?

Best answer by CRp3839

if you have a VPN try try disabling it then open up Strava again.  I’ll list Strava’s reply when I receive it 

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  • Hub Starter
  • August 11, 2023

I have the same issue, not working in browser either


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  • Hub Starter
  • August 11, 2023

I’ve got exactly the same issue.  When I tap on the blank map screen the map comes up.  Also not showing media or photos of those giving Kudos.


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Same issue here, all Friday, 8/11

 


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  • Hub Starter
  • August 12, 2023

I’m just about to start cycling this morning and my issue has been resolved although I have emailed Strava with the problem 


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  • Hub Starter
  • August 12, 2023

i have the same issue iphone 13 mini


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I have the exact same issue here for about one week now. Also thumbnail images of other users aren’t shown anymore.


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Interestingly enough I have seen the issue resolve itself but only for 5 to 10 minutes, then it starts again. Also not seeing thumbnail photos as others have noted.


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  • Hub Starter
  • August 12, 2023

if you have a VPN try try disabling it then open up Strava again.  I’ll list Strava’s reply when I receive it 


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Yep, disabling VPN solved the problem! I guess some content is blocked somewhere. What VPN client are you using?


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I’ve just disabled my VPN (Norton 360) and the issue is sorted. May have to play around with my VPN settings to see if I can resolve when the VPN is on, although I don’t need the VPN on at home.


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  • Hub Starter
  • August 12, 2023

Same issue for me the last week. Tried turning off and on , singing out of app etc but nothing worked. I then noticed there was an iOS update pending and once I had installed that it’s all working again ok showing maps and photos… either a fix for the issue… or coincidence..?! 


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I’m also using Norton 360. I’ll try and figure out what’s causing it.


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  • Hub Starter
  • August 13, 2023

Yes same thing happened to me.  No maps or photos uploaded but if I touch the map it loads.  Pics or videos still don’t though.  Been to Valencia and turned Norton 360 VPN on.  Turned it back off agin on my return to UK and issue now resolved.  Lot of googling to try and find out what the problem was until I read this thread!  Thanks!!


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  • Hub Starter
  • August 13, 2023

That’s good Jason.  I find that Norton 360 stops me downloading quite a lot of things.  Glad you got it sorted .  Best Regards. Chris 


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  • Hub Starter
  • August 15, 2023

Thanks CRp. I had exactly the same issue. Turned off Norton’ VPN and problem solved. Strange, because it never happened before but now I have a fix if it happens again. Thanks! 👍😊


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  • Hub Starter
  • August 15, 2023

I'm using Norton VPN as I think the others in the thread are.   Strava have confirmed that this is a recognized issue with Norton VPN and they are working to solve the problem.  Chris


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  • Hub Starter
  • April 7, 2024

it’s not working and I do not have a VPN


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  • Hub Starter
  • April 7, 2024

My system is up to date and I do not have a VPN


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