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[AnnabelMcGuire]

Does anyone have an idea on how long it takes Strava to come back when you raise a ticket on customer support? I issued one over 5days ago and not had any response.

Thank-you

[Scout · Accepted solution]

Hey @AnnabelMcGuire, 
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. At this time, our team is handling a high volume of tickets and are doing their best to respond to everyone in a timely manner.  

I took a look and see your email to support, #2992341; you should receive a response to your support ticket shortly. Thank you for your patience.