I get this message on my Samsung mobile phone when I try to view my saved routes. I can still see them on my ipad but not phone. I use the phone to download the routes to my garmin so I'm a bit snookered at the moment. A couple of weeks ago the problem was reversed ie. I could see them on my phone but not ipad. I'm not too impressed with Stava at the moment

• I have the same problem with two different android mobile phones that I  use to navigate routes. I can see routes on my windows laptop. I posted an hour ago and await a reply. 

Hello @JohnnySim & @Brocklebec,
Thanks for your posts. We are currently investigating this issue and we appreciate your patience. 
 
Some users have stated that they were able to access their saved routes again after deleting and reinstalling the app. Please give the steps below a try.... 

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
If this does not resolve your issue, please submit a support ticket and we will route your ticket to the team investigating this.

Re-installation of the app worked for me. 

Hi

Thanks for that, it seems to have resolved the issue. Look forward to a permanent fix.

Regards

Brocklebec

Up and running (cycling!) again thanks.

Re-installing fixed it for ME just now.  Thanks for the timely post.

This worked for me.  I use Strava on a Samsung S22 and a Google Pixel 7a.  Saved routes has not been working on either phone for a few days.  Uninstalling and reinstalling the app has fixed routes on both of my phones.

Deleting and reinstalling corrected this issue for me.  (Android Pixel 7)  Thanks

I've had this problem for a bit over a week now. Tried logging out, tried deleting the app, the directions above. Nothing. Getting anxious as I have a bike tour coming up and kinda depend on this app.

Many thanks, your suggestion worked for me 👍