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[RESOLVED] suunto not uploading to Strava


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Not uploading to strava since yesterday,anyone else have this problem?

Best answer by Jane

Hello! Thanks to all who have posted here and thanks for your patience.

We have heard from Suunto that an issue on their end has caused delays with syncing activities. They are in the process of getting caught up with this backlog and your missing activities should sync to Strava soon. If you do not see them by tomorrow (Dec 21), please reach out to Suunto Support directly for further assistance. 

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22 replies

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  • Hub Starter
  • 1 reply
  • December 19, 2024

I have the same problem! Have tried all the suggested things to do, delete the app, revoke and allow...etc. Going nuts here. :D


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  • Author
  • Hub Rookie
  • 1 reply
  • December 19, 2024

I know crazy,which country are you in?


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  • Hub Starter
  • 1 reply
  • December 19, 2024

Yup, me too have this issue. A Suunto lover from Malaysia 


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  • Hub Starter
  • 1 reply
  • December 19, 2024

I have the same problem since yesterday. 
I deleted the app, reboot and it’s still not working. 
I am from France and I hope it’ s will be resolved soon. 


Jane
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  • Strava Alumni
  • 3523 replies
  • December 19, 2024

Hello and thanks to everyone who posted here. 

We are in the process of investigating this issue, and will share an update here when we know more. In the meantime, thank you for your patience.


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  • Hub Starter
  • 1 reply
  • December 19, 2024

I try to link an activity and there is no way. 

In the Suunto application yes. But not from Suunto to Strava.
Yesterday while I was transferring my activity to Suunto, an update for the watch software appeared, I installed it correctly but the activity to Strava does not load...


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  • Hub Starter
  • 1 reply
  • December 19, 2024

Yeah. Haven’t been syncing automatically from Suunto app to Strava since yesterday. I assume something broke when Suunto updated their app. Only way to sync currently is to manually upload .FIT data from desktop.


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  • Hub Starter
  • 2 replies
  • December 19, 2024

Same here. Starting today, my activites from Suunto are NOT being uploaded to Strava. I really hope this gets fixed ASAP. Thanks. 


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Good Morning to all. It Seems that there is an Issue with Suunto. There are two training sessions on 18th and 19th of December which are uploaded on my SUUNTO 5 and on the Suunto mobile App but not on Strava. I did uninstall on both Strava and Suunto apps just in case but wasn;t fixed. 


Jane
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  • Strava Alumni
  • 3523 replies
  • Answer
  • December 20, 2024

Hello! Thanks to all who have posted here and thanks for your patience.

We have heard from Suunto that an issue on their end has caused delays with syncing activities. They are in the process of getting caught up with this backlog and your missing activities should sync to Strava soon. If you do not see them by tomorrow (Dec 21), please reach out to Suunto Support directly for further assistance. 


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  • Hub Starter
  • 2 replies
  • December 22, 2024

Des de el miercoles q se vinculan las actividades

 


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  • Hub Starter
  • 2 replies
  • December 22, 2024

Hei, someone who still have the same problem?


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  • Hub Starter
  • 2 replies
  • December 22, 2024

My workouts are being uploaded now from the Suunto app to Strava so it seems that the issue has been resolved (I did a run this morning). The only problem I had was with the run I did in-between the period in which the Suunto app was NOT working correctly; I had to upload that run manually. Are you still having the same problem frillif? 


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  • Hub Starter
  • 1 reply
  • December 22, 2024

Hello, my sync does not work still, I have uploaded some activities manually in between. 


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  • Hub Starter
  • 2 replies
  • December 22, 2024

A mi aun no me funciona


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  • Hub Starter
  • 2 replies
  • December 23, 2024

Hello, yes still the same problem. Tried everything. I can for sure export the FIT file and do it manually tho.


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  • Hub Starter
  • 1 reply
  • December 23, 2024

Still the same problem...


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  • Hub Starter
  • 1 reply
  • December 23, 2024

Still having the issue. Went for a run this morning, run synced fine to the Suunto app, 2 hours later and still not on Strava so I manually imported the FIT file. This is extremely annoying.


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  • Hub Starter
  • 1 reply
  • December 23, 2024

My Suunto is still not syncing with Strava. I have logged in and out of both apps, deleted and reinstalled. Everything. I see that it says this is resolved above but I am still having the issue. My Suunto watch records my activities but will not upload to Strava still. Is there anything else I can do? 


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  • Hub Starter
  • 1 reply
  • December 24, 2024

I have the same problem! Have tried all the suggested things to do.


Marya
Community Manager
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  • Community Manager
  • 87 replies
  • December 26, 2024

Hi everyone,

 

If the issue is still persisting and both your Strava and Suunto are updated, please reach out to Suunto Support directly for further assistance. As Jane mentioned previously, we have heard from Suunto that an issue on their end caused delays with syncing activities. 

 

Thanks,

Marya


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Bonjour, je viens d’acheter une montre Suunto et j’ai de gros problèmes de connexion. D’abord d’appairage de la montre et maintenant impossible de connecter à Strava. J4ai tout fait. Désinstaller l’application, réinstaller, côté appli, côté strava. Avez-vous une solution je pète un boulon. D’autant plus que le service client Suunto est uniquement par chat et très peu accessible (à chaque fois que je veux avoir quelqu’un on me dit que je suis 10e ou 20e dans la queue et j’attends des heures...) 


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