Skip to main content
Solved

changing my email address

  • March 4, 2025
  • 1 reply
  • 32 views
M
Forum|alt.badge.img

Hi I need help… 

I tried emailing, tweeting. Even submitted a ticket. Still no response. 
 

I signed up Strava account using Apple ID using facial id recognition. And I would like to change my email address yet I’m not been able to because I need a password to be sent to my email address to follow the instructions. But I wasn’t given a password when I signed up Strava using Apple login. I didn’t realise it’d give me a different email address that you provided. Had I know it wasn’t gonna use my email address to login as it’s what I used my iCloud etc I would’ve signed up using the email instead of Apple login and given some random email that was provided by you. 
 

please please respond, as I don’t know how long this customer service is taking. 
 

 

Best answer by Jane

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

View original
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    Jane
    Community Manager
    Forum|alt.badge.img+29
    • JaneCommunity Manager
    • Community Manager
    • March 4, 2025

    Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    Please click here for more information about the Support Process

     

    Jane (she/her) | STRAVA | Community Hub Team

    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings