Hi there, I recent got the app to try it out. I then tried to cancel the subscription before the annual subscription was taken out due to not really getting on with the app and have just seen that the money has still been taken from bank. Is there anyway I can please be refunded as tried to cancel the subscription before it purchased it for the year.
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Refund
Best answer by Scout
Hey @Mreddin99,
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.
We will be closing this post for comments as the Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account access, etc. If you need help with your account, please submit a support ticket and our team will be able to further assist you.
+28Hey @Mreddin99,
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.
We will be closing this post for comments as the Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account access, etc. If you need help with your account, please submit a support ticket and our team will be able to further assist you.
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