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Question

Missing Data in Web Interface

  • January 3, 2025
  • 1 reply
  • 9 views

I am currently experiencing an a issue when viewing a walking activity on the web interface. The behaviour is browser dependent but basically non of the analysis information is available. The activities display correctly, includes HR, Pace, Cadence and temperature, in the iOS mobile app but not on the web.

Any ideas?

Microsoft Edge
Firefox

 

1 reply

Bryant
Community Manager
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  • Community Manager
  • 752 replies
  • January 7, 2025

Hey ​@mcbit,

Thank you for joining the Hub and sharing this issue.

Could you please try clearing the cache and cookies within Microsoft Edge then navigate back to your activity?
Instructions on how to clear the cache and cookies in Microsoft Edge is listed below:

Microsoft Edge


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