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subscribtion

  • December 22, 2024
  • 1 reply
  • 52 views
M

Hi Strava. I can't cancel my subscription on strava because when I click on "Cancel Subscription" on the app it takes me to the google play store subscriptions and where i do not see ANY STRAVA SUBSCRIPTION. So I think that there is no ongoing Strava subscription. But then just yesterday there went a payment of R600 down which I couldn't even cancel. So this is what I am insisting or I cancel the subscription and get ALL MY MONEY BACK or we can take this further. So in short YOU GUYS do not allow me to cancel my membership which I had for a free trial and now I have paid a lot of money for the membership I do not even want, because of YOUR APP

 

THANK YOU

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1 reply

Marya
Community Manager
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  • MaryaCommunity Manager
  • Community Manager
  • 74 replies
  • December 23, 2024

Hi Marco192837465,

 

Thanks for your post. We're not able to provide support regarding this issue in the Community Hub as all account and subscription inquiries will need to be handled by our Support team. The Hub is for general questions and information while our Support team will handle questions that require account access, such as this one.

 

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.More information about the support process is available here.

 

Thanks,
Marya

Marya | STRAVA | Community Hub team

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