Custom Heart Rate Zones. I have them set up, Strava ignores them.

Can you tell me the solution to this? I'm having the same issue and if it continues I won't extend my subscription past the trial period. I have a Polar strap, I export my workout into Strava, upload it, heart rate zones are not matching what I have customised in my settings, they don't match what I have in Polar either.

Also, why have a support hub and not post what the reolution was? Makes it useless.

Add me to the list of users wondering about this.  My updated zones are not reflected in past workouts.  I just made the adjustments so I haven't done a workout yet.  But based on the above posts, I suspect even new workouts won't be grouped into my adjusted zones.  ;-(  

Hey @jeffb, 
Thanks for your post. The updated zones only appear on activities that are loaded after the heart rate zones are updated. I hope that helps!

Hey @robhanco, 
Thanks for your post. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information, account settings or if we need to gather additional info (as in this case). We may also escalate to our Support team if a topic is highly complex or technical. 

If you have further questions about this, please submit a support ticket and we will investigate further.