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PR Not showing correctly


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I have ran a PB on 5k today in the strava Apple Watch App. However, on my acitivity feed it shows 3:44, and in Brooks 5K challenge it shows 3:47. Nonetheless 3:47 is my current PB so it should be showing at least a second best try?  It seems like it only registered the run but not quite the segments or personal bests.. Thanks in advance! 

Best answer by Jane

Hello @MattVS 

Thanks for posting about this.  We would need to have a look at your account and the run to give you more information on this, so I've escalated this post to our Support Team.  Please be patient and someone will be in touch with you to assist.

Also - Congratulations on the PB!

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3 replies

Jane
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  • Strava Alumni
  • 3523 replies
  • Answer
  • March 6, 2024

Hello @MattVS 

Thanks for posting about this.  We would need to have a look at your account and the run to give you more information on this, so I've escalated this post to our Support Team.  Please be patient and someone will be in touch with you to assist.

Also - Congratulations on the PB!


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I have the similar problem with my last run and PR recorded with Garmin Connect. The new PR on the segment isn't showed on the segment leaderboard. Please help.


  • Hub Starter
  • 1 reply
  • September 15, 2024

Same with my 5000 m PR. Strava: 31:35 but Samsung Health 29:54.
According to Samsung Health, the entire run was 5.3 km and the total time was 32:03. 

Run: https://www.strava.com/activities/12413486819

Thank you
Jochen


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