Hello,
I have been waiting for over a month for the support team to respond to my query (about restoring some data). How long does it usually take? Is there anything I can do to speed up the process?
Thanks!
Solved
How long does it take Strava Support to reply?
+1Best answer by anchskier
Have you gone back into Strava Support to check the status of the support request to make sure it wasn’t waiting for some more information from you or got marked as completed for some reason? I know in some cases, depending on the situation, when you submit a support request it will send out a request for additional information via e-mail. If you happen to miss that for whatever reason (spam filter, etc...) and don’t go back to check the status of the request, you would not ever see anything else from it.
Have you gone back into Strava Support to check the status of the support request to make sure it wasn’t waiting for some more information from you or got marked as completed for some reason? I know in some cases, depending on the situation, when you submit a support request it will send out a request for additional information via e-mail. If you happen to miss that for whatever reason (spam filter, etc...) and don’t go back to check the status of the request, you would not ever see anything else from it.
+1Thank you for your answer! Yes I have received a request for additional information but I replied to that one right away, the request still shows as open in Strava Support as well...
+24- Community Manager
Hello
We have reached out to our Strava Support team to assist with your request. Have a lovely day!
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