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Could not create or view saved route when using PC

  • December 21, 2024
  • 4 replies
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could not create a route, weather it is short or long distant, i am getting an error message which is "Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together."

Best answer by Mattclub36

I have debugged the issue to being a dns issue. 

My network cannot connect to the domain https://graphql.strava.com/ 

I updated my DNS settings for my network to a cloudflare one (1.1.1.1) and it now works. Unclear if it is a strava issue or an ISP issue. For now I’ll use cloudflare as my DNS and hope it resolves itself in a couple of weeks. I might try restarting my router to see if that has any effect. Clearing my DNS cache didn’t help.

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  • Hub Starter
  • 2 replies
  • December 29, 2024

I have the same issue, I cant see my old routes or create new routes without getting the same error as above. It started this last couple of weeks.

I have tried chrome & safari, turning off browser plugins etc.

Any success ​@yoni ?


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  • Hub Starter
  • 2 replies
  • Answer
  • December 29, 2024

I have debugged the issue to being a dns issue. 

My network cannot connect to the domain https://graphql.strava.com/ 

I updated my DNS settings for my network to a cloudflare one (1.1.1.1) and it now works. Unclear if it is a strava issue or an ISP issue. For now I’ll use cloudflare as my DNS and hope it resolves itself in a couple of weeks. I might try restarting my router to see if that has any effect. Clearing my DNS cache didn’t help.


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  • Hub Starter
  • 1 reply
  • January 3, 2025
Mattclub36 wrote:

I have debugged the issue to being a dns issue. 

My network cannot connect to the domain https://graphql.strava.com/ 

I updated my DNS settings for my network to a cloudflare one (1.1.1.1) and it now works. Unclear if it is a strava issue or an ISP issue. For now I’ll use cloudflare as my DNS and hope it resolves itself in a couple of weeks. I might try restarting my router to see if that has any effect. Clearing my DNS cache didn’t help.

Thanks - this has resolved the issue for me as well. 


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  • Hub Starter
  • 1 reply
  • January 3, 2025

I am able to create routes but only able to view the first 20. When I delete one, others that I have previously saved appear. Is anyone having the same issue?


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