How long it takes for strava support to reply?

Thanks! Looking forward for response 🙂

Would you mind looking up my inquiry, too. I didn’t get support yet ….

Did you get a response?

👋 Hello @Dalup & @Dark,
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Please be patience and if you haven't yet received a response, you should receive a response shortly.

Just wondering.. how long does it usually take for a request to be followed through?

I accidentally deleted my activity and want to know whether it will affect my goals for this week in distance and elevation.

Hey @chrisstrava76, 
Thanks for your post. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers.
How quickly we get to your support ticket will depend on the volume of tickets that have been submitted on a given day. 

Hi, not trying to be impatient but my support ticket was about someone harassing me in spite of being blocked and I would like it addressed as quickly as feasible. Ticket # is 3023435. Thank you! 

Hey @cgeorgee, 
Thanks for your post. I took a look and it looks like you are working with our Support Rep, Charles. He will respond to your follow up as soon as possible. 

Thank you for your team’s efforts to reply the users’ emails. My ticket is about a September challenge so I urgently need the segment matching. It has been a few days after the submission of my ticket. I have put a great effort into the challenge and will be disqualified without the matching. I will appreciate it much if your team could look into my ticket soon. Thank you so much.

Hey @Joann, 
Thanks for your post and sorry for the delay. We understand the importance of matching your segment to the challenge. This will need to be handled by our support team. 

I took a look and see that you have an open support ticket with us; #3055524. Our team is handling a high volume of tickets at this time and will get back to you as quickly as possible. Thanks for your patience.

Hi could you look into mine too please. I submitted a ticket about 3 weeks ago. 

Ticket number 3190743

Thanks!

Hi ​@OjDavies 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process